Shipping policy

Pet Joy Marketplace offers reliable shipping for pet products, accessories, clothing, toys, collars, and feeding items. Once your order is placed, we begin processing it as quickly as possible. Standard order processing usually takes 1 to 3 business days, excluding weekends and holidays.

Estimated delivery time is typically 7 to 15 business days after processing, depending on your location, courier service, and product availability. During busy seasons, holidays, or unexpected courier delays, shipping may take longer than usual. Once your order has shipped, you may receive tracking information so you can follow your package.

Please make sure your shipping address is complete and correct before placing your order. Pet Joy Marketplace is not responsible for delays, lost packages, or failed delivery caused by incorrect customer information. If your package is returned due to an incorrect address, additional shipping fees may apply.

Shipping costs are calculated at checkout based on order details and delivery location. If you receive a damaged, defective, or incorrect item, contact us at info@petjoymarketplace.shop within 7 days of delivery so we can assist you.